Assistant Branch Manager – Mansfield, MA Branch

Aug 11, 2021 | Career Opportunities

Assistant Branch Manager
Mansfield, MA

Position Overview

S. G. Torrice is looking to expand our team. We are looking for a results-driven Assistant Branch Manager at our Mansfield, MA location to help enhance the customer experience. This position requires organizational skills, customer relations expertise and the ability to work under pressure.

Principal Duties & Responsibilities
  • • Together with the Branch Manager, helps to oversee customer service, sales and branch profitability
  • • Manages customer orders by phone or at the counter and ensures customer order fulfillment accuracy
  • • Picks customer orders for pick up or delivery and schedules deliveries
  • • Processes cash and credit card sales and assists in reconciling the cash box
  • • Ensures that daily orders are invoiced appropriately
  • • Processes warranty claims
  • • Schedules production of (or makes) sheet metal shop work and custom filters (training available)
  • • Together with the Branch Manager ensures appropriate branch inventory levels, either through vendor orders or branch transfers, to meet anticipated sales needs
  • • Receives product from vendors or branch transfers
  • • Helps to maintain buildings & grounds
  • • Keeps warehouse clean, safe and organized
  • • Controls branch costs by minimizing utility usage and focusing on cost-saving opportunities
  • • Maintains branch security
  • • Conducts inventory cycle counts
  • • Assist and supports sales teams
  • • Provides basic technical support, parts ID and parts ordering assistance
  • • Promotes specials/sales & marketing plans/training
  • • Helps to maintain and refresh counter and showroom displays
Qualifications of Position
  • • High School Diploma/GED required
  • • Associate degree or equivalent from a technical school and 6 months to 1 year of related experience/training preferred.
  • • Intermediate language skills. Able to read and interpret documents such as technical procedures and operating and maintenance instructions and safety rules.  Able to write routine reports and correspondence.  Able to effectively present information to customers and company staff.  Must be able to speak, write and read fluent English.
  • • Basic/Intermediate mathematical skills. Able to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume.
  • • Intermediate reasoning ability. Able to apply common sense understanding to carry out instructions furnished in written, oral or schedule form.
  • • Strong computer skills. Individual must learn/develop competency in the company’s computer system, Eclipse by Epicor, including order processing and inventory queries; must be comfortable using the internet and accessing manufacturers’ websites for product information (American Standard Dealernet; Trane Comfort site; Cats; Pride; Falcon; TOPPS), must be able to use Microsoft Office software suite.
  • • Must be authorized to work in the United States and maintain a valid US driver’s license and forklift certification.
  • • Must be able to travel between branches as required.
  • • Must be able to multitask and work at a fast pace.
  • • Must be able to work a maximum of 40 hours weekly and overtime as required
Education and/or Experience
  • • Customer Service Skills: Individual is highly detail oriented.  Individual responds promptly and professionally to customer requests for assistance/service, solicits customer feedback to improve service, meets commitments made to customers.  Individual must be able to manage difficult/emotional customer situations.
  • • Analytical/Problem Solving Skills: Strong interpersonal skills. Demonstrates strong attention to detail.  Works well independently and in group problem solving situations. Resolves problems in a timely fashion; develops alternative solutions, uses reason even when dealing with emotional topics/customers.
  • • Interpersonal/Oral/Written Communication Skills: Listens without interruption and gets clarification when needed, focuses on solving conflict not blaming, maintains confidentiality, keeps emotions under control. Speaks clearly, gets clarification when needed, responds well to questions.  Remains open to others’ ideas and willing to learn new things.  Writes clearly and informatively, edits work for spelling and grammar.  Able to read and interpret written information.  Able to work independently with little supervision.  Able to manage and mentor branch employees in a positive, constructive manner.
  • • Teamwork/Organizational Support/Professionalism: Open to other’s views, supports everyone’s efforts to succeed, contributes to a positive team spirit, welcomes feedback, supports other employees’ and company’s efforts to succeed; follows company policies, competes organizational tasks on time, supports company’s goals as stated in company vision statement, adheres to company safety policies, approaches others tactfully, dresses professionally, treats company property respectfully.
  • • Appropriate Quality/Quantity of Work: Demonstrates accuracy and thoroughness, monitors own work to ensure quality, looks for ways to improve and promote quality, completes work in a timely manner and notifies appropriate person when goals cannot be met, works quickly, uses time efficiently.
  • • Ethics/Self Management: Treats people with respect regardless of their status, shows respect for cultural differences, keeps commitments, works with integrity, inspires trust of others, accepts responsibility for own actions, is consistently at work and on time, arrives at meetings on time, follows instructions, responds to management direction takes responsibility for own actions, commits to long hours of work when necessary to reach goals.
About S. G. Torrice

The S. G. Torrice Company is a full-service HVAC distributor of heating and cooling equipment, parts and accessories in the New England region with eleven locations. Our staff specialize in residential, commercial and IAQ applications, plus we have a full parts and service department. Our warehouses hold an extensive selection of air conditioning and heating equipment, parts, filters and supplies for the convenience of our dealers. We also operate a 25,000 square foot state-of-the art sheet metal shop at our Wilmington location featuring the latest in technology, enabling us to meet all of our customers’ customized sheet metal needs.

S.G. Torrice has always recognized that outstanding people are the key to their success and they are dedicated to providing a rewarding and respectful workplace. It is the mission of S. G. Torrice to become their customers’ supplier of choice, their vendors’ distributor of choice, and their employees’ employer of choice.  To deliver on this mission, the company has identified five principles of performance – “Respect”, “Whatever It Takes Attitude”, “Attention to Detail”, “Continuous State of Self-Improvement”, and a “Sense of Urgency”, that they consider to be essential attributes to a successful organization.


Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

S.G. Torrice Company is committed to the principle of equal employment opportunity.  Applicants for employment and employees are reviewed on their individual qualifications for a position.  Under no circumstances will S.G. Torrice Company discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

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Boston, MA
S. G. Torrice Company

30 Northampton Street, Rear
Boston, MA 02118

Phone: 857-233-4330
Fax: 857-233-4459
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Michael Lemire

Hudson, NH – BRANCH

Hudson, NH
S. G. Torrice Company

24 Flagstone Drive
Hudson, NH 03051

Phone: 800-335-4822
Fax: 603-886-5814
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: John Murphy

Hyannis, MA – BRANCH

Hyannis, MA
S. G. Torrice Company

71 Bodick Road
Hyannis, MA 02601

Phone: 508-790-8856
Fax: 508-790-7024
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: John Davis

Manchester, NH Branch - Now Open

Manchester, NH
S. G. Torrice Company

2 Keller St, Unit 2
Manchester, NH, 03103

Phone: 603-945-1490
Fax: 603-218-6820

Hours: 7am-5pm Mon-Fri
Branch Manager: Chad Stanley

Mansfield, MA – BRANCH

Mansfield, MA
S. G. Torrice Company

600 West St,
Mansfield, MA 02048

Phone: 508-541-9014
Fax: 508-541-9050
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Mike Mihalio

Marlborough, MA – BRANCH

Marlborough, MA - Branch 
S. G. Torrice Company

164 Locke Dr.
Marlborough, MA 01752

Phone: 508-418-4345
Fax: 508-418-4361
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Bergeron

Peabody, MA – BRANCH

Peabody, MA
S. G. Torrice Company

One First Ave Suite 3B
Peabody, MA 01960

Phone: 978-977-7900
Fax: 978-977-9344
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Rusty Richardson

Portsmouth, NH – BRANCH

Portsmouth, NH
S. G. Torrice Company

115 Heritage Ave. Suite B
Portsmouth, NH 03801

Phone: 603-373-6951
Fax: 603-373-6954
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Dave Woodward

Westbrook, ME – Branch

Westbrook, ME
S. G. Torrice Company

5 Karen Drive
Westbrook, ME 04092

Phone: (207) 560-6870
Fax: (207) 253-1835
After Hours Contact: 207-800-5848

Hours: 7am-5pm Mon-Fri
Branch Manager: Jared DeSantis

Providence, RI – BRANCH

Providence, RI
S. G. Torrice Company

300 Niantic Ave
Providence, RI 02907

Phone: 401-490-4425
Fax: 401-490-4432
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Ryan Still

Randolph, MA – BRANCH

Randolph, MA
S. G. Torrice Company

81 York Ave.
Randolph, MA 02368

Phone: 781-963-3766
Fax: 781-986-6916
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Glenn Morris

Williston, VT – Coming Soon

Williston, VT – Coming Soon
S. G. Torrice Company Corporate Headquarters

150 Krupp Drive
Williston, VT 05495

Phone: 802-489-7040
Fax: 802-419-8343
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: George Schoonejongen


Wilmington, MA
S. G. Torrice Company Corporate Headquarters

80 Industrial Way
Wilmington, MA 01887

Phone: (978) 657-7779
Office Fax: 978-657-4044
Sales Fax: 978-657-4255
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Brian Pomroy


Wilmington, MA
Trane Distribution Center

7 Lopez Road
Wilmington, MA 01887

Phone: 978-315-3040
Fax: 978-447-5723
After Hours Contact: 978-284-3309

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779 | Fax: 978-657-4044

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779
Fax: 978-657-4044