Counter Sales Representative

Jun 27, 2018 | Career Opportunities

Counter Sales Representative

S. G. Torrice Company

Wilmington, MA

S. G. Torrice is currently seeking a Counter Sales Representative to join their team in Wilmington. This position is primarily responsible for fulfilling customer orders in a timely and accurate fashion.

  • Takes customer orders, either over the phone or at the counter from walk in customers.
  • Writes up and picks orders for customer pick up.
  • Provides basic sales support to customers.
  • Picks orders for delivery or transfer to other branches.
  • Assists warehouse staff in putting away incoming vendor shipments, branch transfers, and customer returns.
  • Performs parts lookup using manufacturer’s software.
  • Ships and tracks orders.
  • Assists at semi-annual physical inventories.
  • Cycle counts inventory.
  • Generates branch transfers – orders stock from other branches.
  • Makes local deliveries as necessary.
  • Performs basic cleaning/maintenance/fabrication tasks including, but not limited to: stocking counter shelves, cleaning warehouse, shoveling snow, repairing damaged equipment, fabrication of filters and ducts as needed.
  • Other duties as assigned.


  • Must have minimum of 3 years’ experience in HVAC or plumbing trades.
  • Basic language skills. Able to read and comprehend basic instructions and write basic correspondence. Able to effectively present information to customers and company staff. Must be fluent in English.
  • Basic mathematical skills. Able to add, subtract, multiply and divide in all units of measure including whole numbers, common fractions and decimals.
  • Basic reasoning ability. Able to apply common sense understanding to carry out written and oral instructions.
  • Basic computer skills. Individual must learn/develop competency in the company’s customer system, Eclipse, and American Standard parts lookup software.
  • Must be authorized to work in the United States and maintain a valid US drivers license.
  • Must be able to travel between corporate offices and remote branches and job sites as required.
  • Must obtain forklift certification.
  • Must be able to work a maximum of 40 hours weekly and overtime as required.
  • Must commit to adherence, modeling and being a champion of the Company’s Core Values of “Respect”, “Whatever It Takes Attitude”, “Attention to Detail”, “Continuous State of Self-Improvement”, and a “Sense of Urgency”.


The S. G. Torrice Company is a full-service distributor of heating and cooling equipment and parts. With nine warehouses in operation in several locations across MA including Boston, Wilmington, Peabody, Franklin, Hyannis, Randolph, as well as Hudson, NH, Portsmouth, NH and Providence, RI, the company features an Indoor Air Quality division that specializes in both residential and commercial IAQ products. In addition to its warehouses, S. G. Torrice operates a 25,000 square foot state-of-the art sheet metal shop at their Wilmington location which features the latest in technology, enabling them to meet all of their customers’ customized sheet metal needs.

S. G. Torrice has always recognized that outstanding people are the key to their success and they are dedicated to providing a rewarding and respectful workplace. It is the mission of S. G. Torrice to become their customers’ supplier of choice, their vendors’ distributor of choice, and their employees’ employer of choice. To deliver on this mission, the company has identified five principles of performance – “Respect”, “Whatever It Takes Attitude”, “Attention to Detail”, “Continuous State of Self-Improvement”, and a “Sense of Urgency”, that they consider to be essential attributes to a successful organization.


Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

S. G. Torrice Company is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will S. G. Torrice Company discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

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Boston, MA
S. G. Torrice Company

30 Northampton Street, Rear
Boston, MA 02118

Phone: 857-233-4330
Fax: 857-233-4459

Hours: 7am-5pm Mon-Fri
Branch Manager: Glenn Morris

Hudson, NH – BRANCH

Hudson, NH
S. G. Torrice Company

24 Flagstone Drive
Hudson, NH 03051

Phone: 800-335-4822
Fax: 603-886-5814

Hours: 7am-5pm Mon-Fri
Branch Manager: John Murphy

Hyannis, MA – BRANCH

Hyannis, MA
S. G. Torrice Company

71 Bodick Road
Hyannis, MA 02601

Phone: 508-790-8856
Fax: 508-790-7024

Hours: 7am-5pm Mon-Fri
Branch Manager: John Davis

Mansfield, MA – BRANCH

Mansfield, MA
S. G. Torrice Company

600 West St,
Mansfield, MA 02048

Phone: 508-541-9014
Fax: 508-541-9050

Hours: 7am-5pm Mon-Fri
Branch Manager: Mike Mihalio

Marlborough, MA – NOW OPEN

Marlborough, MA - NOW OPEN
S. G. Torrice Company

164 Locke Dr.
Marlborough, MA 01752

Phone: 508-418-4345
Fax: 508-418-4361

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Bergeron

Peabody, MA – BRANCH

Peabody, MA
S. G. Torrice Company

One First Ave Suite 3B
Peabody, MA 01960

Phone: 978-977-7900
Fax: 978-977-9344

Hours: 7am-5pm Mon-Fri
Branch Manager: Rusty Richardson

Portsmouth, NH – BRANCH

Portsmouth, NH
S. G. Torrice Company

115 Heritage Ave. Suite B
Portsmouth, NH 03801

Phone: 603-373-6951
Fax: 603-373-6954

Hours: 7am-5pm Mon-Fri
Branch Manager: Dave Woodward

Providence, RI – BRANCH

Providence, RI
S. G. Torrice Company

300 Niantic Ave
Providence, RI 02907

Phone: 401-490-4425
Fax: 401-490-4432

Hours: 7am-5pm Mon-Fri
Branch Manager: Michael Cheschi

Randolph, MA – BRANCH

Randolph, MA
S. G. Torrice Company

81 York Ave.
Randolph, MA 02368

Phone: 781-963-3766
Fax: 781-986-6916

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Glidden


Wilmington, MA
S. G. Torrice Company Corporate Headquarters

80 Industrial Way
Wilmington, MA 01887

Phone: (978) 657-7779
Office Fax: 978-657-4044
Sales Fax: 978-657-4255

Hours: 7am-5pm Mon-Fri
Branch Manager: Chad Stanley


Wilmington, MA
Trane Distribution Center

7 Lopez Road
Wilmington, MA 01887

Phone: 978-315-3040
Fax: 978-447-5723

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779 | Fax: 978-657-4044

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779
Fax: 978-657-4044