Inside Sales Support Associate

Jun 1, 2018 | Career Opportunities

Position Overview

Various Locations throughout New England

S.G. Torrice Company is currently seeking an Inside Sales Support representative to join their growing team in Wilmington, MA.  The successful candidate will be primarily responsible for taking customer orders and providing support for Inside Sales Representatives, Territory Managers, and both external and internal customers.


 • Fields basic customer calls and takes basic orders by phone

 • Responds to requests for information from other inside sales staff, TMs and external/internal customers

 • Provides submittal packages

 • Performs parts lookup and equipment lookup using manufacturer’s software

 • Confirms inventory availability both in Wilmington and company wide

 • Responsible for maintaining Inside Sales office supplies and office equipment (i.e., copy machine, fax, scanners, etc.)

 • Other duties as assigned


 • High school diploma or GED required

 • Inside sales experience in the HVAC industry or other supply house experience preferred

 • Must be a team player with strong communication skills and a high regard for superior customer service

 • Proficiency in Microsoft Office including Outlook, Word and Excel; must be comfortable using the internet to obtain product information and have basic mathematical skills

 • Must be detail-oriented, responsive and have excellent follow through skills

 • Must be able to multitask and work at a fast pace in a high pressure environment

 • Must be able to work a maximum of 40 hours weekly and overtime as required

 • Must maintain a valid US drivers license and be able to travel between corporate offices and remote branches as required

 • Must commit to adherence, modeling and being a champion of the Company’s Core Values of Respect, Whatever it Takes, Attention to Detail, Continuous State of Self Improvement, and a Sense of Urgency.

Americans with Disability Specifications  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms and walk, and often required to sit, climb stairs; balance, stoop, kneel, crouch or crawl;  talk or hear; taste or smell. The employee must often lift and/or move up to 50 pounds and occasionally lift up to 100 pounds.  Individuals in this environment occasionally work near moving mechanical parts. Specific vision abilities required by the job include close vision, the ability to read small print, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment possesses moderate noise levels.

About The S. G. Torrice Company

The S. G. Torrice Company is a full service distributor of heating and cooling equipment and parts. With eight warehouses in operation in several locations across MA including Wilmington, Peabody, Franklin, Hyannis, Randolph, as well as Hudson, NH, Portsmouth NH and Providence, RI, the company features an Indoor Air Quality division that specializes in both residential and commercial IAQ products. In addition to it’s warehouses, S. G. Torrice operates a 25,000 square foot state-of-the art sheet metal shop at their Wilmington location which features the latest in technology, enabling them to meet all of their customers’ customized sheet metal needs.

S.G. Torrice has always recognized that outstanding people are the key to their success and they are dedicated to providing a rewarding and respectful workplace. It is the mission of S. G. Torrice to become their customers’ supplier of choice, their vendors’ distributor of choice, and their employees’ employer of choice.  To deliver on this mission, the company has identified five principles of performance – “Respect”, “Whatever It Takes Attitude”, “Attention to Detail”, “Continuous State of Self-Improvement”, and a “Sense of Urgency”, that they consider to be essential attributes to a successful organization.


Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

S.G. Torrice Company is committed to the principle of equal employment opportunity.  Applicants for employment and employees are reviewed on their individual qualifications for a position.  Under no circumstances will S.G. Torrice Company discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

Apply Today!

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Boston, MA
S. G. Torrice Company

30 Northampton Street, Rear
Boston, MA 02118

Phone: 857-233-4330
Fax: 857-233-4459

Hours: 7am-5pm Mon-Fri
Branch Manager: Glenn Morris

Hudson, NH – BRANCH

Hudson, NH
S. G. Torrice Company

24 Flagstone Drive
Hudson, NH 03051

Phone: 800-335-4822
Fax: 603-886-5814

Hours: 7am-5pm Mon-Fri
Branch Manager: John Murphy

Hyannis, MA – BRANCH

Hyannis, MA
S. G. Torrice Company

71 Bodick Road
Hyannis, MA 02601

Phone: 508-790-8856
Fax: 508-790-7024

Hours: 7am-5pm Mon-Fri
Branch Manager: John Davis

Mansfield, MA – BRANCH

Mansfield, MA
S. G. Torrice Company

600 West St,
Mansfield, MA 02048

Phone: 508-541-9014
Fax: 508-541-9050

Hours: 7am-5pm Mon-Fri
Branch Manager: Mike Mihalio

Marlborough, MA – NOW OPEN

Marlborough, MA - NOW OPEN
S. G. Torrice Company

164 Locke Dr.
Marlborough, MA 01752

Phone: 508-418-4345
Fax: 508-418-4361

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Bergeron

Peabody, MA – BRANCH

Peabody, MA
S. G. Torrice Company

One First Ave Suite 3B
Peabody, MA 01960

Phone: 978-977-7900
Fax: 978-977-9344

Hours: 7am-5pm Mon-Fri
Branch Manager: Rusty Richardson

Portsmouth, NH – BRANCH

Portsmouth, NH
S. G. Torrice Company

115 Heritage Ave. Suite B
Portsmouth, NH 03801

Phone: 603-373-6951
Fax: 603-373-6954

Hours: 7am-5pm Mon-Fri
Branch Manager: Dave Woodward

Providence, RI – BRANCH

Providence, RI
S. G. Torrice Company

300 Niantic Ave
Providence, RI 02907

Phone: 401-490-4425
Fax: 401-490-4432

Hours: 7am-5pm Mon-Fri
Branch Manager: Michael Cheschi

Randolph, MA – BRANCH

Randolph, MA
S. G. Torrice Company

81 York Ave.
Randolph, MA 02368

Phone: 781-963-3766
Fax: 781-986-6916

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Glidden


Wilmington, MA
S. G. Torrice Company Corporate Headquarters

80 Industrial Way
Wilmington, MA 01887

Phone: (978) 657-7779
Office Fax: 978-657-4044
Sales Fax: 978-657-4255

Hours: 7am-5pm Mon-Fri
Branch Manager: Chad Stanley


Wilmington, MA
Trane Distribution Center

7 Lopez Road
Wilmington, MA 01887

Phone: 978-315-3040
Fax: 978-447-5723

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779 | Fax: 978-657-4044

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779
Fax: 978-657-4044