New Business Hours for Select Branches: The Fabrication Shop in Wilmington, MA, along with Auburn, MA, Portsmouth, NH, and Williston, VT, will be open from 7:00 AM to 4:00 PM, Monday - Friday.
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DISTRIBUTORS 2023
Inside Sales Support Wilmington MA Branch
Inside Sales Support Representative - Wilmington, MA Branch
Mar 30, 2023 | Inside Sales Support
POSITION OVERVIEW
S. G. Torrice is currently seeking an Inside Sales Support Representative to join our growing team in Wilmington, MA. The successful candidate will be primarily responsible for taking customer orders and providing support for Inside Sales Representatives, Territory Managers, and both external and internal customers.
PRINCIPAL DUTIES & ACCOUNTABILITIES
- Field basic customer calls and take basic orders by phone.
- Responds to requests for information from other Inside Sales Representatives, Territory Managers, and both external and internal customers.
- Process ecommerce orders.
- Provide submittal packages.
- Perform parts and equipment lookups using manufacturer’s software.
- Confirm inventory availability in Wilmington and company wide.
- Maintain Inside Sales’ office supplies and equipment (i.e., copy machine, fax, scanner, etc.).
- Other duties as assigned.
QUALIFICATIONS OF POSITION
- High school diploma or GED required.
- Inside Sales experience in the HVAC industry or other supply house experience preferred.
- Must be a team player with strong communication skills and a high regard for superior customer service.
- Proficiency in Microsoft Office including Outlook, Word and Excel.
- Must be comfortable using the internet to obtain product information.
- Must have basic mathematical skills.
- Must be detail-oriented, responsive and have excellent follow-through skills.
- Must be able to multitask and work at a fast pace in a high-pressure environment.
- Must be able to work a maximum of 40 hours weekly and overtime as required.
- Must maintain a valid US driver’s license and be able to travel between corporate offices and remote branches as required.
- Must commit to adherence, modeling and being a champion of the company’s core values of Respect, Whatever it Takes Attitude, Attention to Detail, Continuous State of Self Improvement, and Sense of Urgency.
ABOUT S. G. TORRICE
S. G. Torrice is a full-service distributor of heating and cooling equipment, parts, and accessories serving residential and commercial HVAC contractors since 1958. With 14 branches in operation across New England, the company offers exceptional products and extraordinary support. In addition to our branches, S. G. Torrice operates a 25,000-square foot state-of-the-art sheet metal shop at our Wilmington location which features the latest in technology, enabling us to meet all our customers’ customized sheet metal needs.
S. G. Torrice recognizes that outstanding people are the key to our success and is dedicated to providing a rewarding and respectful workplace. It is the mission of S. G. Torrice to become our customers’ supplier of choice, our vendors’ distributor of choice, and our employees’ employer of choice. To deliver on this mission, the company has identified five principles of performance – “Respect,” “Whatever It Takes Attitude,” “Attention to Detail,” “Continuous State of Self-Improvement,” and a “Sense of Urgency” that we consider essential attributes to a successful organization.
Disclaimers:
Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
S. G. Torrice Company is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will S. G. Torrice Company discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.