Technical Support
S. G. Torrice has an award-winning technical support team that can troubleshoot any problem you are having with one call. They are available for hands-on technical support in extreme cases, and have more than 100 years of experience providing technical expertise to HVAC dealers. To contact technical support, call 978-657-4768.
Our technical support team also administers an efficient parts warranty program. Our team is comprised of the following highly experienced individuals.
Phil Valpey
Senior Technical Representative
Phil is available to respond to all your technical questions on the equipment lines offered by the company. With over 40 years of HVAC experience, Phil has assisted dealers in resolving a vast array of technical issues. On the few occasions where Phil is unable to personally solve a technical problem, he works as a liaison with our manufacturers to resolve technical issues. Phil is available to our dealers as needed for field visits regarding technical issues and unusual installation conditions.
Ken Gott
Technical Support Representative
Ken has over 40 years of experience in the HVAC and Hydronics industries. He draws upon this extensive field experience to address a wide variety of heating and air conditioning questions from the company’s customers. Ken is available to our dealers as needed for field visits regarding technical issues and unusual installation conditions.
Mark Guenthner
Technical Support Representative
Mark has more than 40 years of HVAC experience, working in the field since he was a teenager. He not only specializes in technical support, but is a mechanical engineer with years of experience in the office and in the field. Mark is available to our dealers as needed for field visits regarding technical issues and unusual installation conditions.
With our goal to help strengthen and grow your HVAC business, we are proud to offer customized trainings:
- Advanced Air Conditioning
- Air Conditioning Controls
- Manual J Load Calculation
- Manual D Duct Design
- EPA Certification
- NATE Certification
- NATE Refresher & Testing
- R-410A Certification
- Variable Speed Technology
- Zoning
- Basic Air Conditioning
- Basic Gas Service
- Basic Electricity
- Basic Refrigeration
- Rooftop Service
- Mitsubishi Electric M&P Service
- Heat Pump Service
- Indoor Air Quality
- Communicating Systems
- Gas Furnace Service
