Technical Support

S. G. Torrice has an award-winning technical support team that can troubleshoot any problem you are having with one call. They are available for hands-on technical support in extreme cases, and have more than 100 years of experience providing technical expertise to HVAC dealers. To contact technical support, call 978-657-4768.

Our technical support team also administers an efficient parts warranty program. Our team is comprised of the following highly experienced individuals.

Phil Valpey

Senior Technical Representative

Phil is available to respond to all your technical questions on the equipment lines offered by the company. With over 40 years of HVAC experience, Phil has assisted dealers in resolving a vast array of technical issues. On the few occasions where Phil is unable to personally solve a technical problem, he works as a liaison with our manufacturers to resolve technical issues. Phil is available to our dealers as needed for field visits regarding technical issues and unusual installation conditions.

Ken Gott

Technical Support Representative

Ken has over 40 years of experience in the HVAC and Hydronics industries. He draws upon this extensive field experience to address a wide variety of heating and air conditioning questions from the company’s customers. Ken is available to our dealers as needed for field visits regarding technical issues and unusual installation conditions.

Mark Guenthner

Technical Support Representative

Mark has more than 40 years of HVAC experience, working in the field since he was a teenager. He not only specializes in technical support, but is a mechanical engineer with years of experience in the office and in the field. Mark is available to our dealers as needed for field visits regarding technical issues and unusual installation conditions.

With our goal to help strengthen and grow your HVAC business, we are proud to offer customized trainings:

  • Advanced Air Conditioning
  • Air Conditioning Controls
  • Manual J Load Calculation
  • Manual D Duct Design
  • EPA Certification
  • NATE Certification
  • NATE Refresher & Testing
  • R-410A Certification
  • Variable Speed Technology
  • Zoning
  • Basic Air Conditioning
  • Basic Gas Service
  • Basic Electricity
  • Basic Refrigeration
  • Rooftop Service
  • Mitsubishi Electric M&P Service
  • Heat Pump Service
  • Indoor Air Quality
  • Communicating Systems
  • Gas Furnace Service

Locations

BOSTON, MA – BRANCH

Boston, MA
S. G. Torrice Company

30 Northampton Street, Rear
Boston, MA 02118

Phone: 857-233-4330
Fax: 857-233-4459
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Glenn Morris
Email:  gmorris@sgtorrice.com

Hudson, NH – BRANCH

Hudson, NH
S. G. Torrice Company

24 Flagstone Drive
Hudson, NH 03051

Phone: 800-335-4822
Fax: 603-886-5814
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: John Murphy
Email: jmurphy@sgtorrice.com

Hyannis, MA – BRANCH

Hyannis, MA
S. G. Torrice Company

71 Bodick Road
Hyannis, MA 02601

Phone: 508-790-8856
Fax: 508-790-7024
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: John Davis
Email: jdavis@sgtorrice.com

Mansfield, MA – BRANCH

Mansfield, MA
S. G. Torrice Company

600 West St,
Mansfield, MA 02048

Phone: 508-541-9014
Fax: 508-541-9050
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Mike Mihalio
Email: mmihalio@sgtorrice.com

Marlborough, MA – BRANCH

Marlborough, MA - Branch 
S. G. Torrice Company

164 Locke Dr.
Marlborough, MA 01752

Phone: 508-418-4345
Fax: 508-418-4361
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Bergeron
Email: cbergeron@sgtorrice.com

Peabody, MA – BRANCH

Peabody, MA
S. G. Torrice Company

One First Ave Suite 3B
Peabody, MA 01960

Phone: 978-977-7900
Fax: 978-977-9344
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Rusty Richardson
Email: rrichardson@sgtorrice.com

Portsmouth, NH – BRANCH

Portsmouth, NH
S. G. Torrice Company

115 Heritage Ave. Suite B
Portsmouth, NH 03801

Phone: 603-373-6951
Fax: 603-373-6954
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Dave Woodward
Email: dwoodward@sgtorrice.com

Portland, ME – NOW OPEN
Portland, ME​
S. G. Torrice Company

5 Karen Drive
Westbrook, ME 04092

Phone: (207) 560-6870
Fax: (207) 253-1835
After Hours Contact: 207-800-5848

Hours: 7am-5pm Mon-Fri
Branch Manager: Jared DeSantis
Email: jdesantis@sgtorrice.com

Providence, RI – BRANCH

Providence, RI
S. G. Torrice Company

300 Niantic Ave
Providence, RI 02907

Phone: 401-490-4425
Fax: 401-490-4432
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Ryan Still
Email: rstill@sgtorrice.com

Randolph, MA – BRANCH

Randolph, MA
S. G. Torrice Company

81 York Ave.
Randolph, MA 02368

Phone: 781-963-3766
Fax: 781-986-6916
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Chris Glidden
Email: cglidden@sgtorrice.com

WILMINGTON, MA - BRANCH + HEADQUARTERS

Wilmington, MA
S. G. Torrice Company Corporate Headquarters

80 Industrial Way
Wilmington, MA 01887

Phone: (978) 657-7779
Office Fax: 978-657-4044
Sales Fax: 978-657-4255
After Hours Contact: 978-284-3309

Hours: 7am-5pm Mon-Fri
Branch Manager: Chad Stanley
Email: cstanley@sgtorrice.com

WILMINGTON, MA – TRANE DISTRIBUTION CENTER

Wilmington, MA
Trane Distribution Center

7 Lopez Road
Wilmington, MA 01887

Phone: 978-315-3040
Fax: 978-447-5723
After Hours Contact: 978-284-3309

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779 | Fax: 978-657-4044
info@sgtorrice.com

80 Industrial Way, Wilmington, MA 01887
Phone: (978) 657-7779
Fax: 978-657-4044
info@sgtorrice.com